The Top 7 Restaurant Complaints that Waiters and Servers Should Pay Attention To

rude restaurant servers top the list of consumer complaints when eating outIt might seem a little silly, that a restaurant guest would ask their waiter “Did you just say something under your breath?”, thinking they may have heard a barely audible insult from someone they were paying to simply bring them something to eat. But it’s exactly what WikiHow’s website advises in a whole list of “How to deal with a rude restaurant server” tips, surprisingly enough.

How sad is it that people whose job requires so little expertise, effort, and skills, would actually even risk coming across as rude and potentially lose the opportunity to earn more money. From a solely selfish perspective, it is still completely illogical. But when considering mere professionalism or human kindness which we’d hope might grace the most basic of social or commercial transactions, it’s downright despicable.

And perhaps not shockingly, rude waiters and servers at restaurants tops the list of guest and consumer complaints during a survey taken just 4 years ago, and it’s probably only gotten worse since then. As a former upscale casual dining server myself, I find it to be downright deplorable.

Let’s take a look at some of the most common gripes from guests when out attempting to enjoy a meal.

The Top 7 Restaurant Complaints that Waiters and Servers Should Pay Attention To

 

-Dirty forks, spoons, knives, glasses, or table (76%)
-Unsanitary or inadequate restroom facilities (73%)
-Impolite or condescending waiters and waitresses (72%)
-Servers and waitstaff with a sloppy appearance or bad hygiene (67%)
-Food and drinks served at the wrong temperature (66%)
-Meals are not what you ordered (62%)
-Feeling pressured to hurry up and finish or leave by the restaurant server (61%)

I want you to notice something. Out of the 7 top complaints, notice how the restaurant waiter/server is occupying 3 slots of disgust from guests dining out.

These things are totally preventable, but it takes conscious thought and action, as well as a sincere heart and underlying, fundamental motivation and purpose by restaurant servers, to ensure that they are at least providing the minimum satisfactory guest dining experience, much less going above and beyond, which I explain in great detail in my Waiting Tables Video Master Class.

It all starts with first impressions, like how a guest is treated upon immediately entering the restaurant and assessing the basics- where to sit, do they perceive a positive dining experience when eating out, and is the restaurant a good value.

How to Be a Great Restaurant Host or Hostess

 

When looking at the results of the 1003 people surveyed by Consumer Reports as to what their biggest complaints were when dining out at restaurants, you might be surprised if you are a restaurant employee to see so many basic, fundamental issues that really should simply never be.

Now, while in some cases waiters and servers are actually paid to be rude, because it is the theme of the restaurant, most diners and restaurant patrons usually seek out positive and friendly service, and tip accordingly.

Rude Restaurant Servers Are Also a Burden on Co-Workers

 
Aside from filling up your business’s Yelp page with a litany of negative customer reviews, bad waiters are also losing themselves money, and creating a toxic environment for the actual good waiters and waitresses who show up ready to do the job every shift.

This is one of the reasons I ultimately quit working in restaurants. I was an above-average server with a good heart. I suffered from the same financial issues as other staff members in the place of business, but the difference was I always attempted to make money outside of the restaurant, and I never complained at work unless it was just disastrously slow, which was rare by the time I left my last serving assignment a mere 10 yards from the famous Santa Monica Pier in Los Angeles.

I was consistently in the upper half of the waitstaff in terms of selling gift and loyalty cards, I made good tips, and notwithstanding a long drive to and from work and finding parking which was usually a big chore, I did not mind serving, and saw it as my opportunity to bring a small amount of joy and ease into hard working people’s lives for an hour or 2.

But even I had to move on, and being good at waiting tables as well as side hustling is what helped me eventually get out of that environment, and it came at the exact right time, because our best All-American college educated employee got his bike stolen and his life threatened by an illegal immigrant/Obama easy-issue VISA border hopper who was working in the kitchen, and that was the last straw.

Conclusion on the Biggest Beef with Restaurants that is Not Expressly Cow Related

 
If you are a restaurant general manager, supervisor, bartender, server, waiter, waitress, bus boy, food runner, host or hostess, that is trying to improve both your own financial situation and the world around you, then consider checking out the Waiting Tables Video Master Class. It’s only 20 bucks and also comes with a free gift that’s perfect for helping restaurant staff make money even when they’re not at their primary occupation, because no one can control consumer demand or how many hours you get on the schedule.

video training for making more tips for waiters bartenders and restaurant servers


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